Technical question

1 . Subscription number and password are not accepted.

If you watch PolBox.TV on your computer you have to manually enter the subscription number and password.

During the copy process check if you accidentally copied/entered special characters such as spaces, etc.

If the problem persists, please contact us.

2 . Speedtest

Our service allows you to quickly and easily measure the speed of your Internet connection.

Consistently check the speed of your connection to our servers.
You shouldn't do multiple tests at the same time, because the results may be incorrect.
The minimum required speed to watch online HD TV is 50 Mbit/s.
Do not forget to set the correct server settings in your media player.

You can check the connection results and internet speed on speedtest.net (Download, Upload, Ping)

3 . Is it possible to check the quality of PolBox.TV before purchasing a subscription?

Yes, we give free access for 3 days.

Send us a message using the contact form in the Help tab, and we will send you a free promo code as soon as possible.

4 . Can I watch PolBox.TV on Smart TV?

The Samsung Smart TV application is available for some models. You can check the available software here.

The application for Smart LG is at the stage of testing, and soon all subscribers will have the possibility to download the application directly from our website.

5 . Is it possible to download movies from PolBox.TV?

Unfortunately this is not possible, but you can watch movies that are in the video library.

More information about video library you can found here.

6 . How PolBox.TV works?

PolBox.TV is transmitted through the Internet (a satellite dish or cable is not required).

All channels are broadcasted live from Poland and most of them are available in our archive recordings.

All recordings are archived for 14 days depending on the channel (not all channels are archived for 14 days), so you never miss your favorite program.

7 . Supported devices

Device	Live	Archive	VOD
DUNE HD Lite 53D
DUNE HD TV-101
DUNE HD TV-102
DUNE HD TV-301
DUNE HD TV-303D
PC Client (WIN)
PC Client (MAC)
PC Client (Linux)
Webclient (Win)	(Firefox)	(Firefox)	(Firefox)
Webclient (MAC)
Webclient (Linux)	(Firefox)	(Firefox)	(Firefox)
Webclient (Android)
Webclient (iPAD/iPhone)

* The table shows only the official device.

If your device is not listed in the table, please contact support and we will check the compatibility of your device with our service.

8 . Where can I buy a receiver?

You can buy a receiver in our online store or from our official representatives.

9 . How to activate my decoder?

You do not need to activate your decoder. No matter where you bought the decoder: in our online store or our local sales representative - the decoder has to be ready to play PolBox.TV.

10 . How to make an order in our online store?

At the start page click on 'Shop' choose how would you like to watch PolBox.TV, select your desired package and read read the subscription terms.

Select the desired subscription, carefully read the subscription agreement and if the agreement to the terms, tick.

To continue the purchase, you need to click on 'Add to cart'. At this point you can either continue shopping or proceed to the payment.

If you want watch PolBox.TV on your TV you need a subscription decoder, which can be purchased at our online store.

11 . If I pay today, and start watching later will I lose any one day of the subscription?

Of course not. The subscription will start from the first authorization (through a decoder or a computer), not from the purchase date.

For example, if you buy a subscription for 3 months on February 1, and start watching on February 10, the service will be active for 90 days from February 10 to 10th of May.

12 . What should be done to prolong the package?

If your subscription has expired, it's not necessary to buy a new one, you can just extend you subscription with the extension function.

13 . From what moment begins the 14 days, in which you can cancel the service?

Take a look at:

Terms of Sale

14 . How can I check my PolBox.TV subscription information?

PolBox.TV access codes will be sent to you by E-mail.

In addition, each registered customer who made the purchase in our online store may at any time check subscription details.

To do this, you need to log in to your PolBox.TV account.

Next, click on the last order, you can see the subscription number and passwords as well as the subscription activity.

15 . Is it necessary to have a few subscriptions for watching PolBox.TV on several devices at the same time?

Multiroom function provides the ability to connect up to 4 TV sets or other devices at the same time and in the same house. With this function you can simultaneously watch different channels in different rooms.

Each TV with PolBox package must be connected to a single decoder, which can be ordered from our online store.

Multiroom function is present in packages 'Family' and 'Premium'.

16 . What is the best way to connect the decoder to TV?

Check if your TV have HDMI input and supports HD image resolution.

The composite cable has three plugs on one side and one on the other. Yellow (video signal), red and white (audio signals).

Composite cable can not transmit HD quality.

The HDMI cable is a type A plug at both ends. This cable can be used for watching television in HD-quality.

Video cable HDMI

17 . What is the difference between LAN and WiFi?

LAN and WiFi are the means for connection a decoder to the Internet.

LAN is a connection to the Internet using cable, and WiFi is a wireless connection.

Our decoders with WiFi module can also be connected to the Internet using a LAN cable.

For Customers FIRST CONNECTION we recommend using LAN connection.

18 . What are the minimum requirements for Internet speed for watching PolBox.TV?

To watch TV channels in standard quality (SD) we recommend Internet connection speed of at least 20 Mbit/s. Channels in HD quality - at least 50 Mbit/s.

When you have two TVs, these indications should be 40 Mbit/s for SD channels and 100 Mbit/s for HD-channels. When using three TVs - 60 Mb/s (SD) and 150 Mbit/s (HD).

19 . What should I do if the picture freezes?

Try connecting your PolBox.TV decoder or computer to LAN cable, if the problem persists please contact us.

20 . What should I do if the picture with the text "No signal" appears on the TV?

Most probably this is a problem with connecting PolBox.TV decoder to your TV. To correct this problem:

Check the connection between the decoder PolBox.TV and TV. The cable must be properly connected.
Check that the video input to which the decoder is connected to a TV (for cable HDMI- select HDMI1, HDMI2, HDMI3, HDMI4, etc. If you are using composite cables -. Select Video 1, Video 2 or AV1 / AV2).
Select 'Input' ( 'SOURCE' 'TV / VIDEO') on the remote control. The Video Input pop-up menu to choose the appropriate connection type and TV decoder.

21 . Can I record movies or entertainment?

That is a possible for PolBox.TV decoder users, if you have flash drive, which can be connected to the decoder. You just to have to click 'REC' on your remote to enable recording and subsequent playback.

22 . How to open access to xxx channels?

If your package includes XXX-channels you need to enter the parental control password, which by default is the same as the subscription password , and then press OK on the remote controller.

23 . AnyDesk

We provide technical assistance in real time.
If you have a problem with installing PC Client PolBox.TV Player on your computer or downloading the software for decoder, we can do this for you remotely.

For this we use AnyDesk.

AnyDesk is a software that provides remote support and remote access.

To download AnyDesk just click on this link and choose the operating system of your computer.