1 . Getting subscription number and password are not accepted.
If you watch PolBox.TV on your computer that you manually enter the subscription number and password.
During the copy process is generally copied special characters such as spaces, etc.
If the problem persists, please contact us.
2 . Speedtest
Our service allows you to quickly and easily measure the speed of your Internet connection.
3 . Is it possible to check the quality PolBox.TV before purchasing a subscription?
Yes, we give free access on 3 days.
Send us a message using the contact form in the Help tab, and soon we will send you a free promo code.
4 . Does I watch PolBox.TV on Smart TV?
The application for Smart TV on Samsung and LG is at the stage of testing, and soon all subscribers can download it from our website.
5 . Is it possible to download movies from the PolBox.TV?
Unfortunately this is not possible, but you can watch movies that are in the video library.
For more information of the video library can be found on our website.
6 . How PolBox.TV work?
Television PolBox.TV is transmitted through the Internet (a satellite dish or cable is not required).
All channels are broadcast live from the Polish and most of them are available in our archive recordings.
All recordings are archived for 14 days depending on the channel (archived for 14 days is not available for all channels), so you never miss your favorite program.
7 . Supported devices
|DUNE HD Lite 53D||+|
|DUNE HD TV-101||+|
|DUNE HD TV-102||+|
|DUNE HD TV-301||+|
|DUNE HD TV-303D||+|
|PC Client (WIN)||+|
|PC Client (MAC)||+|
|PC Client (Linux)||+|
*The table shows only the official device.
If your device is not listed in the table, please contact support and we will check the compatibility of your device with our service.
8 . Where can I buy a receiver?
You can buy a receiver in our online store or from our officials representatives.
9 . How to activate my decoder?
10 . How to make an order in the online store?
11 . If I pay today, and start watching later lose any one day of the subscription?
Of course not. The term of the subscription will start from the date of the first authorization (through a decoder or a computer), and not from the date of purchase.
For example, if you buy a subscription for 3 months on February 1, and begin watching February 10, the service will be active for 90 days from 10 February and will end on May 10th.
12 . What should be done to prolong the package?
If the validity of your package has been expired, it is not necessary to buy a new ticket, which would continue to use our services. You can prolong the old package with the extension function.
14 . How can I check data of my subscription PolBox.TV?
15 . Is it necessary to have a few subscriptions for watching at the same time watching PolBox.TV on several TV?
Multiroom function provides the ability to connect up to three TV sets or other devices at the same time and in the same house. With this function you can simultaneously watch different channels in different rooms.
Each TV with PolBox package must be connected to a single decoder, which can be ordered from our online store.
Multiroom function is present in packages 'Family' and 'Premium'.
16 . What is the best way to connect the decoder to TV?
Check if your TV have HDMI input and supports HD image resolution.
The composite cable has three plugs on one side and the other one. Yellow (video signal), red and white (audio signals).
Composite cable does not transmit HD quality.
The HDMI cable is type A plug at both ends. This cable can be used for watching television in HD-quality.
17 . What is the difference between LAN and WiFi?
LAN and WiFi are the means for connection a decoder to the Internet.
LAN is a connection to the Internet using cable, and WiFi is a wireless connection.
Our decoders with WiFi module can also be connected to the Internet using a LAN cable.
Customers with a bad WiFi speed are recommended to connect the decoder to the internet using a LAN cable.
18 . What are the minimum requirements for Internet access for watching PolBox.TV?
To watch TV channels in standard quality (SD) we recommend Internet connection speed of at least 2 Mbit/s. Channels in HD quality - at least 10 Mbit/s.
When you have two TVs, these indications should be 4 Mbit/s for SD channels and 20 Mbit/s for HD-channels. When using three TVs - 6 Mb/s (SD) and 30 Mbit/s (HD).
19 . What should I do if the picture freezes?
Try to connect a decoder or a computer to LAN cable, if the problem persists please contact us.
20 . What should I do if the picture with the text "No signal" appears on the TV?
Most probably this is a problem with connecting PolBox.TV decoder to your TV. To correct this problem:
21 . Can I record movies or entertainment?
That is a possibility for users of decoders. If you have flash drive, which can be connected to the decoder PolBox.TV to enable recording and subsequent playback of the programs.
22 . How to open access to xxx channels?
23 . Team Viewer
We provide technical assistance in real time.
If you have a problem with installing PC Client PolBox.TV Player on your computer or downloading the software for decoder, we can do this for you remotely.
For this we use Team Viewer.
Team Viewer - software to provide remote support and remote access.
To download Team Viewer just click on this link and choose the operating system of your computer.